About InnovoLocated in Boulder, Colorado, Innovo was created in 2012 as the brainchild of two key Eclipse developers, Scott Raderstorf and Robin Newman Merrion.
Scott, along with a group of individuals with unique software and distribution expertise, created the Eclipse Distribution Management System in 1990. Over the next 10 years Eclipse grew to $40 million in revenue with more than 150 employees, and became the market leader in software for Electrical, Plumbing and HVAC distributors.
After working for Eclipse for more than 12 years and then for one of the largest Eclipse electrical customers, Robin started her own software company, Sapphire Solutions. Robin saw the need for creating a mobile-friendly way of using the Eclipse software that would protect and extend the software investment and began designing mobile apps for Eclipse’s large customers.
Scott and Robin have brought on board the original Eclipse developers, representing more than 100 years of collective experience with Eclipse and the distribution and wholesale industry. They support Innovo in their pursuit to deliver customers best-in-class apps, which solve tangible problems in the marketplace and provide a "wow factor" experience for end-to-end customers.
Robin Newman Merrion Robin, founder and president, is an accomplished Product Manager,
Software Engineer, Business Analyst, and now Business Leader. Robin has spent the past 14 years developing
enterprise resource planning (ERP) software for the wholesale distribution industry. After graduating
from the University of Colorado with a Master’s of Science in Applied Mathematics, Robin started working
for Eclipse as a software engineer and was later promoted to development manager and then product manager.
Robin was the liaison to the Eclipse Users Group and the NAED (National Association of Electrical Distributors).
She continued her career working for two leading electrical distributors to experience distribution from
the inside out. Robin eventually left to start her own company, Sapphire Solutions, doing custom programming
and mobile applications for Eclipse customers. Away from the office, Robin enjoys traveling, the outdoors,
and spending time with family. She currently lives in Boulder, CO.
Drew Mapplebeck Drew has been in the Software Industry focused on Electrical,
Plumbing, Industrial, and HVAC Distribution for the past 25 years. Drew was in both Product Management
and Sales Management for 18 years with the Eclipse Distribution Management System. After being acquired
by Epicor in the late 90’s, Drew headed up the Strategic Sales Team focused on providing technology solutions
to the largest Epicor customers. Drew joined Innovo in 2012 to head up the Sales team. When not working,
Drew is an avid hockey player and horseback rider.
Vice President Sales
Mike FinkenzellerMike is an accomplished Engineer with over 11 years
of software development experience. Mike graduated from Roger Williams University with a BS in Computer
Science and Mathematics. After spending time working as a Network Engineer in Boston, Mike joined Eclipse
in 2001. Most recently, Mike was the Lead Architect at Eclipse and member of the Epicor Cross Platform
Architecture team. When not focused on technology, he is an avid golfer and loves spending time outdoors.
He currently lives in Lexington, MA.
Vice President Engineering
Jason NixJason has 16 years of experience as a software engineering professional,
the last five years on large software applications. While attending the University of Colorado, Jason
began his career as an intern with Eclipse. After graduating with a B.S. in Computer Science, Jason quickly
rose through the ranks to become the lead architect of the Eclipse and Solar Eclipse platforms. Jason
spent 2 years as a software architect at Boulder Imaging developing high-speed image capture in computer
vision applications. He returned to his software engineering roots, joining the launch of Innovo in 2012.
Away from the office Jason enjoys brewing beer, playing golf and pool, and spending time with friends.
Jason currently lives in Longmont, CO with his wife and their two cats.
Mark ArtimAfter graduating from Purdue University Mark has been in distribution for over 30 years and in the ERP distribution software industry for over 20 years. Starting out in implementations Mark spent his early years in the field in supply houses learning the business from talented individuals from leading distributors as well as the founders of Eclipse. Most recently Mark was the product manager responsible for roadmap of the core Epicor Eclipse product. When not working you can find typically find Mark on the slopes, in one of Boulder or St Louis’s best dining spots or working on the latest construction project around the house. Mark lives in St Louis, Missouri and also spends plenty of time in Boulder Colorado.
Director of Product Management
Chris BensonChris has 15 years of experience supporting hardware
and software in the Retail, Academic, and Governmental sectors. While working as a System Administrator
at the University of Illinois, Chris earned a Master’s Degree in Environmental Studies and worked in
Geographical Information Systems before returning to Colorado to be near family. Outside of work, Chris
enjoys trail running, snowshoeing, and hiking. Chris lives in the foothills west of Boulder.
Technical Support Specialist
EpicorEpicor® provides a new approach to the way enterprise resource planning or ERP systems and business software solutions are designed, built, and used. They’ve redefined ERP software to maximize productivity in every area of your organization. ERP is the tool that can inspire your company to innovate and think differently about your business, so that you can ultimately deliver inspiration to your customers. Epicor ERP is business software. Learn more at epicor.com.
Innovo User GroupThe Innovo User Group was created in 2014 by a group of Innovo product users with the assistance of the Innovo team. The group is a non-profit organization in the state of Colorado. The Innovo User Group is managed by a small board of directors who volunteer their time, effort, and individual expertise. The board members come from various departments from within their respective organizations, including marketing, information technology, and management. Learn more at innovousergroup.com.
Eclipse Users GroupThe Eclipse Users Group is an independent organization of distribution companies which use the Epicor Eclipse software within their organizations. The membership is made up of over two thirds of the Eclipse users from all types of distribution and all areas of the US and Canada. Learn more at eclipseuser.com.
WITWIT is a member-owned buying group established by Independents for Independents. Working with our distributors and participating vendor companies, WIT leverages its size and national presence to provide its owners with purchasing and marketing programs, central payment services, technical support, and major networking opportunities. Governed by a Board of Directors, WIT distributors are committed to working toward collective goals and initiatives that ensure each individual owner’s success in the plumbing, heating and cooling industry. Learn more at wit-co.com.
NAEDThe National Association of Electrical Distributors (NAED) is the voice of the electrical distributor. We provide members with the best tools, information and assistance to help them thrive and improve the electrical distribution channel. Learn more at naed.org.
Trade ServiceFor 81 years, Trade Service has provided a common information platform, across several vertical markets, to help trading partners communicate and conduct their daily business. In every market, the constituents need the right business information on which to base critical and time-sensitive decisions. Trade Service is a leader in content acquisition, aggregation, management, publishing, and distribution. Learn more at tradeservice.com.
Socket MobileFounded in 1992, Socket Mobile provides companies worldwide with portable computing and data collection hardware. Their mobile business solutions help companies eliminate manual processes and maximize the efficiency of mobile workers. Socket Mobile offers a durable and customizable handheld computer, award-winning software utilities, and all of the essential barcode, RFID, POS and data communication peripherals. With key partners in healthcare, hospitality, and other critical markets, Socket provides effective mobile solutions for diverse business requirements. Learn more at socketmobile.com.
John Barnett Sig Touch has made our truck delivery & invoicing processing more
efficient while providing a seamless way to capture signatures. Our drivers appreciate having one electronic
device to handle all aspects of customer delivery from mapping to manifest, and recording delivery details.
The IPad devices look professional at the counter. Allowing us to market products, and promote in-house
specials/training directly to customers.
OE Touch Sales keep on growing. The App is popular with Customers and Territory Managers because it’s fast & intuitive. It increases efficiency by letting them access our system wherever they are. Product inquiries, placing orders and seeing product data is right at their fingertips. The product group utility allows customers to customize shopping lists for popular items, that we can help them maintain. The Discover portal gives us visibility to customer interaction with the App, who’s using it and what they’re searching. This is great customer data! Innovo did a great job creating an intuitive App that integrates with Eclipse practices, look & feel.
Innovo’s support is second to none. They’re quick, responsive and understand our business and what’s important. The company is always innovating, and communicate new updates & features well.
Tammi Frank We learned about Innovo through our search for a Mobile Application
that was fast, easy-to-use and reliable for our customers to be able to place orders. Innovo’s OE Touch
and StockRoom mobile apps provided just that. Since partnering with Innovo, who have programmers who
know the Eclipse ERP like the back of their hand, we have almost doubled our eCommerce sales through
the use of the OE Touch and StockRoom apps. Having a tool like OE Touch, supported by the wonderful team
at Innovo has allowed us to do that. Innovo really listens to what their customers say and puts our suggestions
into action right away.
Johnstone Ware Group
We have had a wonderful experience working with Innovo and have even begun using the SignatureTouch app as well to capture signatures at the counter and for our delivery drivers to capture electronic signatures while making deliveries. It even allows us to track our drivers while on the road.
If you are interested in working with an innovative company of friendly, helpful, and attentive people to solve your mobile needs, Innovo is the company for you!
Mike Castillo You guys rock! It has been refreshing to once again work with a
group of people that understand the importance of their personal relationships with their customers and
their business systems and process improvement needs. To quote some comments that have come from some
of our customers and vendors... It's a game changer.
Les Johnson Innovo listens, then transforms customer ideas into
features. That’s a hard virtue to find. We have been Innovo customers since 2013. I am constantly surprised
by the rate and quality of Stockroom Manager updates.
North Coast Electric Company
John Jackson Stockroom Manager provides our customers with the
detailed information they need on an easy to use application, saving them time and improving the quality
of operations. Innovo’s rapid response to issues and request, and the continuous improvement of their
products helps us provide value for our customers.
North Coast Electric Company
Pamela Nation We have been using OETouch (Renamed SETouch for us) and Stockroom for several years now and could not be more satisfied with how successful they have both been. We use Stockroom on iPod Touch 5’s with the socket mobile scanners attached. They were able to replace very old and outdated scanners that we had used for years that were unreliable and hard to use. Our crib business has more than doubled on the cribs we have them at. Half are used by the customer and half managed by our associates. SE Touch is superior to a mobile adaptive website in that it is a native app that functions much faster and has only the functionality the customer needs and no “fluff” to have to navigate through. It allows them to get in, find what they need, order it and get out. It is designed for speed and simplicity.
Springfield Electric Supply Company
Our Mobile Sales are now averaging 45% of our monthly E-Commerce Sales and continues to rise. I except the mobile app to grow to 60% of our sales by next year. Outside Salespeople have even adopted it as their preferred ordering method – even when they are in the office. Simplicity is the key to both of the apps as well as the admin side of things. Their Admin portal and the new reporting and analytics section are far superior to anything I can pull from Google Analytics on my regular E-Commerce website. It take seconds to create a new login and send welcome information to new users. I use the reporting feature to determine what search terms are being used that render no results and that then allows me to program in more keywords to items that should have been found.
What I find the most valuable is the customer service of the Innovo team. My questions are answered in the matter of hours, not days and they always listen to new ideas I have on making their product better. We are the ones using the product in the field every day and they love our input and I have seen a number of times our suggestions be built into the next release. Quality apps, with quality staff = Happy customers and sales people = Profits generated = Happy Executives/Owners.