Privacy Policy for Innovo, LLC Mobile Services and Applications
Protecting the privacy and security of information provided by our customers and all users of our services is very important to Innovo, LLC (“Innovo,” “we,” or “us”). This Privacy Notice is intended to help you (“you” or “User”) better understand the policies and practices we use regarding the collection of information on our website, goinnovo.com, and our web-based services, our software solutions, and our applications (collectively, the “Services”). This Privacy Notice governs only information collected via the Services and how it is used and disclosed and does not govern the collection of information through other means (for example, via telephone or through the mail). By using any of Innovo’s Services, you are agreeing to the terms of the Privacy Notice.
We reserve the right to change this Privacy Notice from time to time. If any material changes are made to this Privacy Notice, we will revise the “last modified” date noted above to reflect the date such changes take effect. By continuing to use the Services after we post any such changes, you accept the Privacy Notice as modified. We advise you to review the Privacy Notice periodically so that you are up to date on the most current policies and practices in effect with respect to the Services.
Children’s privacy
The Services are not directed and should not be used by children under the age of 18. We do not knowingly collect information from children under 18 years of age. If you are under 18 years of age, you should not use the Services and under no circumstances should you send information about yourself through the Services. If we discover that a child under the age of 18 has provided personally identifiable information through the Services, we will immediately and completely delete that child’s personally identifiable information from our servers. By using the Services, you represent that you are at least the age of majority in your state or province.
Information from clients and their representatives
Information collected from Users
When you create an account to use or within the Services, we collect your name, email address, and access credentials without passwords. We use this information to provide you with the Services, including by confirming your identity, contacting you, and invoicing. We may also use this information to confirm compliance with legal and regulatory requirements.
We collect data relating to your use of the Services, including how and when you access your accounts on our platform. This information includes, when applicable, information relating to the device used to access the Services including your device model, your device’s operating system and version, application version used to access the Services, and date of last access. This information helps us manage and improve our services.
We collect the information outlined above when you sign up for the Services, when you access the Services, or when you otherwise provide us with the information.
Sharing information with third parties
We work with a variety of third parties, service providers, and vendors to help provide you with our services and we may share the information you provide us, including personal information, with them to further these efforts. These third parties include Amazon Web Services and HERE Global B.V.
We may also share your information with third parties in the following circumstances: (1) to address illegal or fraudulent activities, situations that put the physical safety of any person at risk, or violations of our Terms and Conditions; (2) to conduct marketing and/or advertising campaigns; or (3) to respond to legal requirements, court orders, subpoenas, warrants, or other requests by government and/or law enforcement authorities.
We may also share information with any third-party company that acquires our business, whether through merger, acquisition, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.
We will always ask for your consent before sharing your information with third parties for purposes other than those described above.
We do not disclose, sell, or otherwise provide information to third parties for the marketing of their own products or services.
We may receive personal information of our client’s customers in relation to the services we provide to our clients. We do not use the personal information we receive in this manner to independently contact or market to our client’s customers. We may, however, contact or market to our client’s customers if we obtain customers’ information from the customer’s themselves.
Links to other sites
The Services may include links to other websites or the services of third parties whose privacy policies and practices may differ from those of Innovo. If you submit personal information to any of those sites or services, your information is governed by their privacy policies and/or privacy notices. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies, statements, and/or notices.
Once you leave the Services or are redirected to a third-party website or application, you are no longer governed by this Privacy Notice.
“Do not track” signals
We do not alter our data collection and usage practices when we detect “do not track” signals from your Internet browser.
Retention of information
Though we may store and process information collected by means of the Services, personal information collected by us belongs solely to the user from whom such personal information was collected and we make no claim of ownership of any such information in any way.
We retain information you provide to us throughout your relationship with Innovo. This means we retain this information as long as you remain an Innovo user. Should you chose to terminate your relationship with Innovo, we may retain an archived copy of your information for legitimate business purposes, including to defend against legal claims, to perform audits, and to comply with legal and regulatory requirements.
We may also retain de-personalized or anonymized data relating to your use of the Services in order to improve the Services.
Security of information
Innovo follows industry standards relating to information security to safeguard all sensitive information, such as financial information, personal information, intellectual property, and the like.
Remember that no method of transmission over the Internet or storage of data by electronic means is entirely without risk. We thus cannot guarantee the absolute security of all information provided to us.
Access to your personal information
We understand that you have rights over your personal information and take reasonable steps to allow you to access, amend, delete, transfer, or restrict our use of your personal information. Our Users can update many types of information, such as payment or contact information, through the Services. If you are unable to make desired changes to your information or have questions about data collected by us, whether through the Services or otherwise, please contact us.
Understand that deletion or limitations on our use of your information may impact the functionality of our services.
California residents
California Civil Code § 1798.83 permits users of the Services that are California residents to request and obtain from us a list of what personally identifiable information (if any) we have disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and address of those third parties. Requests may be made only once a year and are free of charge. We currently do not share any personally identifiable information with third parties for their direct marketing purposes.
YouTube API services
Personal Data: No YouTube personal data is collected or stored
Please also refer to YouTube’s Terms of Service (https://www.youtube.com/t/terms) and Google’s Privacy Policy (https://policies.google.com/privacy)
Contact information
If you have questions regarding this Privacy Notice or our collection, use, or retention of your information, please contact us at sales@goinnovo.com
Document last updated on July 23, 2020
